Frequently Asked Questions

How do | track my order?

We will send an email with your tracking number after your order! You can track your order using your code
and link.

How long is the shipping time?
USA:

It takes 1-3 days to put order together, 3-6 days to ship in USA.

Non USA:

It takes 1-3 days to put order together, 5-15 days to ship outside the USA.

What if | am not home for the delivery?

Anyone at home can receive the package on behalf of the customer. Usually (but not always) the postman
will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office. We
are not responsible for unclaimed packages.

Package has “Delivered” status, but | have not received it?

All of our shipments include a tracking number with delivery confirmation. If the tracking information
confirms that the item has been delivered to your delivery address but you have not received your order,
please contact your local post to investigate the issue. We cannot be held accountable for packages where
Tracking information states the package has been delivered to your order address.

I placed an order but I can’t find a confirmation email

… What is going on?

Please make sure your email is correct when you place an order. Kindly check your SPAM foider to see if your
confirmation email was sent there. If there is still no confirmation email, please email our support team
at info@casetiplace.com.

Can | change my order/address?

Though we highly encourage you to double-check colors, sizes, and addresses prior to placing an order with
us, we fully understand that things come up and mistakes can be made. We process orders the next day they
are placed. If à change needs to be made to your order please contact us at info@casetiplace.com within

24 hours and we will do our best to accommodate that change, BUT we can not make any promises. If the
item(s) has already been shipped from our fulfillment center we cannot make changes to the order.

Is there a tax or customs fee?

It is very rare that our customers have to pay for an import tax or customs fee but being that we ship
worldwide we are not responsible for any fees that your country imposes on importing packages. Please
check with your local customs to see if there will be any fees if you are unsure

Can I cancel my order for a refund?

We offer full refunds minus a 15% restocking fee within 6 hours after placing your order. Due to our orders
being shipped daily, we are unable to cancel an order after this time has passed. You can visit our
Refund Policy page to learn more.

I don’t want the product anymore. Can | return it?

We are unable to offer returns for items that are not wanted anymore. Refunds are only available for products
that are received damaged

! have a questions about my order or the store that is not yet answered here, How do | get a hold of you?

Please email us at

contact@novawink.com and we’ll respond as soon as we can