Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely different numbers, and you can not track the parcel by order number.

The easiest thing is to send the item back to us and order a new one online.

Contact us as soon as possible so we can get it fixed. You are welcome to reply to your order confirmation and we will have your order number.

A return policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they’ve purchased. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.